This webinar will cover:
As a leader, you will be expected to ensure that the resources available to you and your team are appropriate to the tasks for which they will be required.
These resources will usually fall into one of the categories listed below:
- Working Space
Some of your ideas for action will inevitably revolve around improvements to one or more of these resource areas. We will encourage you to consider each of the above areas, but we will focus on People and Information as the most important resources that leaders have at their disposal.
It is important that we distinguish between positive conflict (healthy disagreements that can help to create better solutions) and negative conflict (aggressive, rude or disruptive behaviors that create friction and hostility). When we use the term conflict in this program we are referring to the latter.
Our resources are used within our processes. In a hotel or hospital, for example, the process of changing the bed linen requires resources that are clean and appropriate for the task, but these things alone will not guarantee that the desired outcome is produced.
We must consider the relationship conditions that exist between the people and departments involved in the process. If people are motivated and work well together, they will be more effective than people who have a poor working relationship and let conflict become an obstacle to performance.
We will be looking at the skills a leader requires to a) positively influence peoples behavior in order to motivate them to do their best, and b) how to recognize conflict as the enemy and minimize it or avoid it all together.
By processes, we simply mean a series of actions that are linked together to achieve the desired outcome. The day-to-day activities that keep the wheels turning and ensure your organization produces its products or services.
The process of changing the bed linen is just one of the thousands of processes that contribute to the smooth running of a hospital or a hotel. If this process fails,it is easy to see that patients or customers will quickly become dissatisfied.
The process of ordering materials is just one of the thousands of processes that construction companies need to have in place to ensure deadlines and quality standards are met. Health and safety become issues as well as customer satisfaction, so we can see how important it is to control our processes and minimize complexity. In controlling processes we will learn that complexity is the enemy and look at some simple tools for dealing with it.
As you work through the program, you will generate ideas on how to improve your resources, processes, and relationships in order to work more effectively as a team.
About the instructor
Author of the Measurable Management Program, nominee for the 2011 United Nations Positive Peace Award. A vehicle for initiating change and translating strategy into measurable outcomes, Measurable Management is a proven approach to changing attitudes and culture within an organization. Robin is originally from the UK but is a US Citizen and is the Managing Partner of Measurable Management LLC as well as CEO of McQuillan-Byrne. Robin is also the author of two books "Cultural Change Through Measurable Management" and "Quality Sales Through Measurable Management".
Member, Society for Human Resource Management.